Welcome to Grow Garden Shop’s FAQ page! We’re here to help answer your questions about our plants, shipping, payments, and more. Our goal is to make your gardening experience as joyful and successful as possible. If you don’t find the answer you’re looking for, please don’t hesitate to contact our friendly support team at [email protected].

Our Products

What types of plants do you specialize in?
We specialize in a diverse range of hardy and garden-ready plants. Our collection includes Cold Tolerant varieties, Container Plants, Deer Resistant options, Drought Tolerant species, beautiful Ferns & Foliage, Fragrant plants, Ground Covers, Heat Tolerant varieties, Landscape Plugs, Native species, Proven Winners, Rare & Unusual finds, Shade Plants, Succulents, plants for Wet Soils, and plants that provide Winter Interest. We carefully select plants known for their resilience and beauty.
Are your plants suitable for beginner gardeners?
Absolutely! We offer many plants that are perfect for beginners, including drought-tolerant succulents, hardy perennials, and other low-maintenance varieties. Each plant is chosen for its hardiness, and we provide care information to help your new plants thrive.

Shipping & Delivery

Where do you ship?
We ship globally to gardeners worldwide! However, due to logistical constraints, we currently cannot ship to some Asian regions and remote areas. Please check our website for specific excluded regions.
What shipping methods do you offer?
We offer two convenient shipping options:
– Standard Shipping ($12.95): We use trusted carriers like DHL or FedEx with delivery within 10-15 days after dispatch.
– Free Shipping: For orders over $50, we provide free shipping via EMS with delivery in 15-25 days after dispatch.
How long does order processing take?
We carefully process each order within 1-2 business days. After processing, your plants are carefully packaged and shipped to ensure they arrive healthy and hydrated.
What should I do when my plants arrive?
Please unpack your plants immediately upon arrival, water them lightly, and gradually acclimate them to their new environment. While our plants are chosen for their hardiness, this extra care upon delivery helps ensure a successful transition to your garden.

Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is there a minimum order amount?
There’s no minimum order amount, but orders over $50 qualify for free shipping via EMS.

Returns & Refunds

What is your return policy?
Your satisfaction is our priority. If you’re not happy with your order, you can return it within 15 days of receipt. Please contact our support team at [email protected] to initiate a return.
Who pays for return shipping?
Please contact our support team for details about return shipping costs, as policies may vary depending on your situation and location.

Account & Website

Do I need to create an account to place an order?
While creating an account makes future purchases easier and allows you to track orders, you can check out as a guest without creating an account.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password.

Thank you for choosing Grow Garden Shop. We’re dedicated to helping your garden dreams blossom, one delivery at a time. Happy gardening!

The Grow Garden Shop Team
Fort Worth, US