At Grow Garden Shop, we are dedicated to bringing the joy of gardening to your doorstep, no matter where you are. We understand that our community of gardeners values not only the beauty and diversity of plants but also the trust and reliability of the service behind them. This policy is designed to be as clear and nurturing as our plants, ensuring your gardening journey is a happy one from the moment you order to the day your new green friends arrive.

Shipping Information

We are thrilled to ship our plants to gardeners across the globe (excluding Asia and a few remote regions due to customs restrictions). Our goal is to ensure your plants arrive healthy and ready to thrive in your care.

Order Processing

Please allow 1-2 business days for us to carefully select, package, and prepare your order for its journey. We handle every plant with love and attention to detail.

Shipping Methods & Timelines

We offer two reliable shipping options to suit your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95
    • Delivery Timeline: 10-15 days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Cost: Free!
    • Delivery Timeline: 15-25 days after shipment.

Please note that these are estimated transit times. Delivery may occasionally be delayed due to factors beyond our control, such as weather or customs inspections.

Our Returns & Exchanges Promise

We believe in the quality of our plants and our service. If you are not completely satisfied, we are here to help. Our policy is designed to be fair to both you and the plants we so carefully nurture.

The Return/Exchange Process

To initiate a return or exchange, please follow these steps within 15 days of receiving your order:

  1. Contact Us: Email us at [email protected]. Use the subject line: “Return/Exchange Request – [Your Order Number]”.
  2. Provide Details: In your email, please include:
    • Your full name and order number.
    • The name of the plant(s) you wish to return or exchange.
    • Clear photographs of the plant(s).
    • A brief explanation of the issue.
    • Your preference: refund, store credit, or exchange for a different plant.
  3. Await Instructions: Our customer care team will review your request and respond within 2 business days. If approved, we will provide a Return Authorization Number and shipping address. Please Note: Do not ship plants back without this authorization number.
  4. Ship the Item: You are responsible for the cost of return shipping. Please pack the plant securely in its original pot.
  5. Processing: Once we receive and inspect the returned plant, we will process your refund or exchange and notify you via email.

Refund Timelines & Methods

We aim to make the refund process as smooth as possible.

  • Timeline: Refunds are typically processed within 5-7 business days after we receive and approve the returned item. The time it takes for the refund to appear in your account will then depend on your financial institution.
  • Method: Refunds are issued to the original payment method.
    • Credit/Debit Cards (Visa, MasterCard, JCB) & PayPal: It may take an additional 5-10 business days for the refund to be posted to your account.

For exchanges, we will ship your new plant within 1-2 business days of approval. Standard or free shipping rates will apply to the new shipment.

Non-Returnable Items

Due to the living and perishable nature of our products, we cannot accept returns or exchanges for:

  • Plants that have been planted in the ground.
  • Plants that have perished due to environmental factors after delivery (e.g., planting conditions, watering, weather, or animal damage like from deer).
  • Plants that show signs of severe mishandling or neglect after delivery.
  • Any item not in its original state or pot.

We stand behind the health and quality of our plants when they leave our care. If your plant arrives damaged or in poor health, please contact us immediately—we are here to help!

Questions?

If you have any questions about shipping, returns, or exchanges, please don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re happy to assist you.

Thank you for helping us nurture a community of happy gardeners and thriving plants.

Happy Gardening!
The Grow Garden Shop Team