Welcome to Grow Garden Shop! Our mission is to bring the joy of gardening to your doorstep. These Terms and Conditions outline the rules and guidelines for using our website (grow-gardenshop.com) and purchasing our products. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

1. Our Customers & Our Promise

We cater to gardening enthusiasts across the globe who value beauty, diversity, and reliability. Our terms are designed to be as clear and nurturing as our plants, ensuring a transparent and happy gardening journey for our community.

2. Product & Service Description

We specialize in a diverse range of high-quality plants suited for various conditions and preferences, including:

  • Cold Tolerant and Heat Tolerant varieties
  • Container Plants and Landscape Plugs
  • Deer Resistant and Drought Tolerant species
  • Ferns & Foliage, Fragrant plants, and Ground Covers
  • Native species and Proven Winners®
  • Rare & Unusual specimens, Shade Plants, and Succulents
  • Plants for Wet Soils and Winter Interest

We strive to provide accurate descriptions and photographs. However, slight variations in color, size, or form may occur as plants are living organisms.

3. Ordering & Payment Terms

Placing an Order: By placing an order, you offer to purchase a product subject to these terms and availability.

Payment Methods: We accept payments via:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All prices are listed in US Dollars (USD). You are responsible for any applicable taxes or customs duties imposed by your country.

Order Confirmation: You will receive an order confirmation email. This constitutes our acceptance of your order and forms a contract between you and Grow Garden Shop.

4. Shipping Policy

Shipping Regions: We ship to most regions globally, excluding Asia and certain remote areas due to customs restrictions.

Order Processing: Please allow 1-2 business days for us to carefully select and package your order.

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx. Estimated delivery 10-15 days after shipment.
  • Free Shipping: For orders over $50, via EMS. Estimated delivery 15-25 days after shipment.

These are estimated timelines. Delays may occur due to weather, customs, or other factors beyond our control.

5. User Obligations & Responsibilities

By using our site and services, you agree to:

  • Provide accurate and complete information when creating an account and placing an order.
  • Review your order details carefully before purchase.
  • Understand the estimated delivery timelines and the potential for delays.
  • Provide a suitable delivery address and be available to receive your plants to prevent damage from prolonged exposure.
  • Provide proper care for the plants upon receipt, as we cannot be responsible for their health after delivery due to environmental factors (planting, watering, weather, animal damage).
  • Follow the specified process for returns and exchanges.

6. Returns, Exchanges & Refunds

Your satisfaction is important to us. Please see our detailed Shipping & Returns Policy for full information. Key points include:

  • Timeframe: Requests must be initiated within 15 days of receiving your order.
  • Process: Contact us at [email protected] with your order number, photos of the plant, and reason for return.
  • Non-Returnable Items: Plants that have been planted, perished due to post-delivery care, or are not in their original state.
  • Refunds: Issued to the original payment method within 5-7 business days after we receive and approve the return.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Grow Garden Shop or our suppliers (like Proven Winners®) and is protected by international copyright and intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

8. Limitation of Liability

Grow Garden Shop will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to:

  • Loss of profits or data.
  • Damages resulting from delays in shipping or delivery.
  • Failure of plants to thrive due to conditions after delivery (planting, climate, pests, etc.).

Our total liability for any claim related to your order shall not exceed the total cost of the order in question.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact our friendly customer service team:

Grow Garden Shop
Email: [email protected]
Address: 1333 James Avenue, Fort Worth, US 76102

Thank you for being a part of our community. Happy Gardening!

The Grow Garden Shop Team